Refund Policy

Our goal at maccosmeticsusoutlet is to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions for processing refunds.

Eligibility for Refunds
To be eligible for a refund, your request must meet the following conditions:

• The item must be returned within 30 days of the original delivery date.

• The item must be unused, unopened, and in its original, sealed packaging. For health, safety, and hygiene reasons, we cannot accept returns or issue refunds for any cosmetics, skincare, or makeup products that have been opened, used, or tested.

• The item must be in the same condition as when you received it.

Non-Refundable Items
The following are not eligible for refunds:

• Any product that has been opened, used, or is not in its original condition.

• Gift cards (if applicable).

• Shipping and handling charges are non-refundable.

Initiating a Return for Refund
To start a return, please follow these steps:

1. Contact our customer service team at [email protected] within the eligible return period.

2. Provide your order number and the reason for your return.

3. Our team will review your request and, if eligible, provide you with a Return Authorization Number and instructions on where to send your package. Returns sent without prior authorization may not be accepted.

Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria above. We will notify you via email regarding the approval or rejection of your refund.

Approved Refunds
If your refund is approved:

• The refund will be processed to your original method of payment.

• Please allow 5-10 business days for the refund to appear in your account after it is processed. The timing depends on your bank or payment provider.

• You will receive a confirmation email once the refund has been issued.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at [email protected] within 7 days of delivery. We will apologize for the error and arrange for a prepaid return label and a prompt replacement or full refund.

Contact Us
For any questions regarding our Refund Policy, please contact us at:
Email: support@maccosmeticsusoutlet.com

This policy is subject to change. The policy in effect at the time of your purchase will apply to your order.