Customer Service Policy

At maccosmeticsusoutlet, your satisfaction is our top priority. We are committed to providing you with a transparent, efficient, and supportive shopping experience. Please review our policies below to understand how we serve you.

1. Contact Us
For any inquiries, assistance, or feedback, please reach out to our dedicated customer support team.

• Email: support@ maccosmeticsusoutlet.com

• We strive to respond to all emails within 24-48 hours during business days (Monday to Friday, 9 AM - 5 PM EST).

2. Order Processing & Shipping

• Orders are typically processed within 1-3 business days after payment confirmation.

• Once your order ships, you will receive a tracking notification via email.

• Delivery times depend on your location and the shipping method selected. We are not responsible for delays caused by carriers or customs.

3. Returns, Exchanges & Refunds
We want you to love your purchase. If you are not entirely satisfied, please review the following guidelines.

• Return/Exchange Window: Items may be returned or exchanged within 30 days of the delivery date.

• Condition: Products must be unused, unopened, in their original packaging, and in resalable condition. For health and safety reasons, we cannot accept returns on any opened or used cosmetics, skincare, or makeup products.

• Initiating a Return: Please contact us at [email protected] to request a Return Merchandise Authorization (RMA) number before sending any items back. Returns sent without authorization may not be accepted.

• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 5-10 business days. Original shipping costs are non-refundable.

• Exchanges: For exchanges of the same value, please follow the return process and place a new order for the desired item.

• Damaged or Incorrect Items: Please contact us immediately (within 7 days of receipt) if you receive a damaged, defective, or incorrect item. We will arrange for a replacement or refund and provide a prepaid return label if necessary.

4. Cancellations & Modifications
If you need to cancel or modify your order, please contact us immediately at [email protected]. We can only accommodate changes if the order has not yet been processed for shipping. Once an order is in the fulfillment stage, it cannot be canceled or altered.

5. Product Information & Authenticity
We guarantee that all products sold on our site are 100% authentic. Product descriptions, colors, and images are provided for informational purposes and may vary slightly from the actual item due to screen settings. We recommend checking ingredient lists if you have specific allergies or sensitivities.

6. Privacy & Security
We are committed to protecting your personal information. Our complete Privacy Policy details how we collect, use, and safeguard your data. We use industry-standard encryption to ensure secure transactions.

Our Commitment
Our goal is to ensure you have a positive experience with maccosmeticsusoutlet. We continually strive to improve our service and appreciate your trust in us for your beauty needs.

For questions not covered here, please email us at [email protected].